Printing made for you
WhyGo arranges custom printing from Cats Internet Cafe, Foura Building, Indira Gandhi Road, Mavoor Road Junction, Tazhekkod, Kozhikode, Kerala 673001. Shop hours are 10 am to midnight every day. Ordering is subject to shop capacity, service availability and delivery coverage.
Prices and delivery
Document printing is charged per printed side: black-and-white A4 ₹5, A3 ₹10 and Legal ₹8; colour A4 ₹10, A3 ₹20 and Legal ₹15. Duplex printing charges each printed page once: two black-and-white A4 pages on one double-sided sheet cost ₹10. Other services and selected extras are priced in your quote. The final print total and Prorouting delivery estimate are shown before payment. An estimate may expire; a changed total must be reviewed before you pay.
Delivery is available within our 15 km service area, subject to courier availability. Preparation and arrival times are estimates. We will inform you of a material delay and help resolve an order that cannot be fulfilled.
Cancel before the shop accepts
You can cancel from your order page while a paid order is waiting for shop acceptance. A successful cancellation is eligible for a full refund, including the delivery charge, with no cancellation fee. Check the confirmation on your order page: sending a request does not itself confirm cancellation.
After acceptance or printing begins
Contact the shop immediately if you need to stop or change an accepted order. We will check whether work can still be stopped. Custom prints cannot ordinarily be cancelled for a change of mind once printing has begun. This does not limit remedies for defective prints, an incorrect order, non-delivery or other rights under applicable law.
Review your file, page count, paper size, colour, copies, print sides and delivery address before paying. We print the submitted file using your selected settings; proofreading and design corrections are not included. Contact us if you discover an error so we can check what is still possible.
Wrong, damaged or missing prints
If prints are damaged, missing, unreadable because of a printing fault, or do not match your confirmed order, contact support with your order number and a description. Photos help us investigate; please avoid sending sensitive document content unnecessarily. Report problems promptly, preferably within 48 hours of delivery. This requested reporting window does not remove your statutory rights.
We will investigate and offer an appropriate refund or an agreed replacement. Where the fault is ours or the delivery partner’s, you will not be charged for an agreed replacement delivery or required return. Please contact us before sending anything back. Custom prints have no general change-of-mind return option, but defect and consumer-law remedies still apply.
Cancelled, failed or undelivered orders
If we cancel because the service is unavailable, or cannot fulfil your order, you are eligible for a full refund including delivery. For a failed delivery, contact support so we can investigate and confirm the remedy. Keep your phone available and provide a complete, accessible address. Any proposed redelivery charge must be explained and agreed before another delivery is arranged.
How refunds work
Approved refunds go back to the original payment method through Cashfree. We aim to initiate approved refunds within two business days. After initiation, banks generally take 5–7 working days to show the credit; timing can vary by payment method and bank. A refund marked as submitted is not confirmation that your bank has credited it.
If a debit appears without a confirmed order, or a payment is duplicated, contact support with the order or payment reference. We will verify the transaction and arrange the appropriate reversal or refund. Never share your card PIN, banking password or OTP with support. If a refund is overdue, we will help trace it using the provider reference.
Support and complaints
Use order support, call +91 92070 22779, or email catsnet4u@gmail.com. For escalation, email asknivedh@gmail.com. Include your order number, issue and preferred resolution. We aim to acknowledge complaints within 48 hours and resolve them within one month. Your rights under applicable consumer law remain unaffected.
Your information and print files
We use your Google account details to sign you in, and your contact information, address, print files and order history to fulfil orders and provide support. Supabase handles authentication, database and private file storage; Cashfree handles payments; Google Maps helps with addresses; Prorouting handles logistics. Delivery providers receive the pickup and delivery information needed for the shipment, not your print files. We do not store your card credentials.
Print files are stored privately and accessed through temporary links by you and the staff fulfilling paid, active orders. Files are scheduled for deletion after seven days, extended while fulfilment remains active. Order and payment records are retained separately for support, accounting and legal requirements. Contact support for an access, correction or deletion request; some records may need to be retained where required by law.
Only upload material you are entitled to reproduce. Changes to these terms will show an updated date; the terms accepted for an existing order continue to apply to that order.